FAQ's

Returns

I want to return my purchase! What do I do?
Returns are only accepted if the item is damaged or defective.

Do you do back orders?
No. We do not do back orders. If an item is out of stock our Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

Do you offer Live Chat support?
Yes we do! To get in contact with one of our live chat specialists, look for the Live Contact Us button located on the bottom right of your screen.

The item I want is out of stock. What do I do now?
We are very sorry that the item that you need is out of stock. Visit Us daily to know about the latest updates of our collections.

Do you charge sales tax on any item?
Any applicable tax will be calculated on your merchandise total and displayed on your final order confirmation.

What forms of payment do you accept?
We currently accept Paypal, Visa, MasterCard, Discover, and American Express, Shop Pay, Shop Pay Installments, Amazon Pay for all orders.

What can cause my order to be delayed?
1. If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

2. We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

3. Delays could occur during transit that are out of our control once the package has left our warehouse. 

What are cookies? Do I need to enable cookies on my browser?
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features.
For more information about how we use cookies, See Our Privacy Policy.

Are there any benefits to having an account with you?

Exclusive emails on New Releases and Discount Codes
Account Information
Order History
Wish List